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Reserve Health Readiness Program: Service Member

Questions for Service Members

Q1:

I was told by my Commander that I need a PDHRA. What do I do?

A:

Call the toll-free RHRP MHA/PDHRA Call Center at 1-833-782-RHRP (1-833-782-7477), then press option #2. The Call Center is available 24/7.

Q2:

How do I schedule my individual medical or dental services?

A:

You can schedule your individual medical readiness services three ways.

  • Online:
    Service Member Portal: https://smp.qtcm.com/
  • Phone:
    RHRP Call Center
    1-833-782-RHRP
    (1-833-782-7477)
    8 a.m. to 11 p.m. ET, Monday–Friday
    8 a.m. to 4 p.m. ET, Saturday
  • Email:
    RHRPSupport@qtc.com

Q3:

How do I start my PHA?

A:

To initiate your PHA, complete the Part A in the required service component system of record (MODS, ASIMS, etc). Once the Part A is complete, you have three ways to schedule your appointment.

  • Online:
    Service Component Portal: https://smp.qtcm.com/
  • Phone:
    RHRP Call Center
    1-833-782-RHRP
    (1-833-782-7477)
    8 a.m. to 11 p.m. ET, Monday–Friday
    8 a.m. to 4 p.m. ET, Saturday
  • Email:
    RHRPSupport@qtcm.com

Q4:

What is a CAE?

A:

A Comprehensive Audio Evaluation (CAE) is more than just an audiogram and is used to determine the hearing portion of the PULHES when a possible loss of hearing has been identified. CAEs include, but are not limited to, pure tone air-conduction and bone-conduction threshold testing; speech reception threshold and word recognition testing; acoustic-immittance testing, including acoustic reflex measurements; masking, when indicated; otoacoustic emissions and a Speech Recognition in Noise Test (SPRINT), if applicable.

Q5:

How do I get a copy of a service that I completed through the Reserve Health Readiness Program?

A:

You can find service documentation on the service member portal: https://smp.qtcm.com/Otherwise, health assessments and IMR services are maintained within the Service Component system of record. 

Contact your Command’s IMR representative for documentation. 

Q6:

What do I need to bring to my clinic appointment?

A:

RHRP will send (by Federal Express) a package of paperwork and/or supplies to you prior to your appointment. Please review and complete all necessary paperwork before the scheduled appointment and bring all materials with you. Also bring any relevant medical documentation (i.e., MRB, profiles, etc.) and your prescription eyeglasses if attending a PHA.

Q7:

Do I have to wear my military uniform to an appointment?

A:

You do not need to wear your uniform to an in-clinic appointment; however, contact your Command’s IMR representative for direction during a battle assembly.

Q8:

Where will my appointment be scheduled?

A:

It will be scheduled within 50 miles of your preferred zip code (i.e., home of record, work, unit etc.).

Q9:

How do I get my records updated if services weren't performed by RHRP?

A:

Historical updates can be made by:

Q10:

Is RHRP an insurance program?

A:

No, RHRP is a DOD program designed to deliver medical and dental readiness services for the U.S. military.

Q11:

What happens if I refuse services at an appointment or a group event?

A:

If you have documentation to show you’ve had the service, you should make a copy and give it to the provider. If you just don’t want the service or are unsure if you need the service, you should contact your Command’s IMR representative for guidance before refusing the service, as there may be repercussions with your command for doing so.

Last Updated: January 30, 2024
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