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Important Notice about Pharmacy Operations

Change Healthcare Cyberattack Impact on MHS Pharmacy Operations. Read the statement to learn more. 

TRICARE Authorizes Temporary Prescription Refill Waivers for Two Virginia Counties due to Matts Creek Wildfire

Image of TRICARE Authorizes Temporary Prescription Refill Waivers for Two Virginia Counties due to Matts Creek Wildfire. FALLS CHURCH, Virginia – The Defense Health Agency (DHA) announced that TRICARE beneficiaries in two Virginia counties may receive emergency prescription refills now through Nov. 26, 2023, due to the Matts Creek Wildfire.

FALLS CHURCH, Virginia – The Defense Health Agency (DHA) announced that TRICARE beneficiaries in two Virginia counties may receive emergency prescription refills now through Nov. 26, 2023, due to the Matts Creek Wildfire.

The counties impacted are Bedford and Rockbridge.

To receive an emergency refill of prescription medications, TRICARE beneficiaries should take their prescription bottle to any TRICARE retail network pharmacy. If the bottle is unavailable or the label is damaged or missing, beneficiaries should contact Express Scripts, Inc., or their retail network pharmacy for assistance.

To find a network pharmacy, beneficiaries may call Express Scripts at 1-877-363-1303, or use the Find a Pharmacy tool.

If possible, visit the pharmacy where the prescription was filled. Prescriptions filled by a retail chain may be filled at another store in that chain. If the clinician who prescribed the medication is available, beneficiaries can ask them to call in a new prescription to any network pharmacy.

As a reminder, TRICARE beneficiaries, other than active duty service members, may receive urgent care from any TRICARE-authorized urgent care center or provider and do not need a referral. This allows beneficiaries to seek nonemergency care for illnesses or injuries if their primary care provider is unavailable because of emergencies. Any TRICARE beneficiary who reasonably believes they have an emergency should always call 911 or, go to the nearest emergency room.

Beneficiaries are advised to visit Express Scripts’ weather alert page for updates.

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Defense Health Agency

The Defense Health Agency provides health services to approximately 9.6 million beneficiaries, including uniformed service members, military retirees, and their families. The DHA operates one of the nation’s largest health plans, the TRICARE Health Plan, and manages a global network of more than 700 military hospitals, clinics, and dental facilities.

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Last Updated: November 20, 2023
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